Shipping policy

Shipping and delivery

Our products are made to order and fulfilled through Gelato’s international production network. Production and dispatch locations depend on the product, availability and delivery destination. Items are not necessarily made or dispatched in the UK.

Delivery destinations and charges

Available delivery destinations, shipping options and charges are shown at checkout for your order. Availability varies by product and destination.

Production and delivery times

Made-to-order products require production time before dispatch. Delivery timing varies by product, destination and shipping service.

Any delivery estimates provided are estimates unless we expressly agree a guaranteed delivery date. An estimate described as transit time covers shipping after dispatch and excludes production time.

For UK consumers, we will deliver without undue delay and within 30 days of the contract being made unless a different delivery period has been agreed with you. This does not limit any earlier agreed delivery deadline or mandatory rights applicable elsewhere.

Separate parcels and tracking

Orders containing several items may be produced at different locations and arrive in separate parcels on different days.

Where tracking is available, we will provide tracking details once the relevant shipment has been dispatched.

Delivery details

Please check your delivery address carefully before placing your order. If you notice an error, email sales@the2ndwordisoff.com promptly with your order number and the correct details. We will try to assist, but address changes may not be possible once processing or dispatch has progressed.

If an address error or an uncollected parcel leads to additional delivery costs, we will explain any proposed charge before arranging redelivery, subject to your statutory rights.

International deliveries

Some orders may cross borders. Import duties, taxes or carrier clearance charges may apply depending on the destination and shipment. Any charges collected by us will be shown at checkout. If you are unsure whether additional import charges could apply, contact us before ordering.

Delayed, missing or damaged deliveries

If your order has not arrived as expected, or arrives damaged or incorrect, contact sales@the2ndwordisoff.com with your order number and details of the problem. Where possible, include photographs of any damage and the packaging.

We will investigate and provide the remedy required by applicable law. You do not need to pursue our printing partner yourself. Courier or production delays do not remove your statutory rights.

Returns and cancellations

Please see our Returns & refunds policy for cancellation rights, return instructions and refund information. Do not send goods to a printing partner without instructions from us.

Contact

THE2NDWORDISOFF LTD
95 Mill Lane
Wakefield
WF4 2DR
United Kingdom

Email: sales@the2ndwordisoff.com